Frequently Asked Questions
About the brand
How long has Alpine Rivers® been operating?
Since 2015. The first product, a money belt, launched in 2015. Sleeves were added in 2016. Over 22,000 travelers have ordered Alpine Rivers® products since.
Where are you based?
Operations are based in the United States, with the registered company in the United Kingdom. See our Terms of Service for full company details.
Is Alpine Rivers® a registered trademark?
Yes. Alpine Rivers® is a registered trademark in the United States, Canada, the United Kingdom, and the European Union.
About the products
What does RFID blocking actually do?
It prevents wireless skimming readers from communicating with your contactless cards while the cards are inside an Alpine Rivers® product. For the full explanation, see How RFID Protection Works.
Will my cards still work after being stored in your products?
Yes. Our shielding is passive. It only blocks signals while the card is inside the protection. Remove the card and it works exactly as it did before. There is no degradation over time.
Do the products block all frequencies?
No, and that is intentional. We tune our shielding for 13.56 MHz, the band used by all modern contactless payment cards, e-passports, hotel keycards, and transit cards. See Why 13.56 MHz Is the Only Frequency That Matters.
Can I wear the money belt or neck wallet through airport security?
Most travelers do. Security policies vary by airport and country. The metal content of the shielding may register on body scanners and require a quick visual check. We recommend removing the belt or neck wallet for X-ray screening of carry-on items, like any other accessory.
Shipping and returns
Where do you ship?
We ship across the United States and throughout Great Britain. Some locations may be unavailable at checkout.
How long does shipping take?
5 to 9 business days after dispatch. Processing adds 1 to 2 business days. Full details on the Shipping and Delivery page.
What is your return policy?
30 days from delivery for a full product refund. Details on the Returns and Refunds page.
Other
Do you offer wholesale or bulk pricing?
Contact us through the Contact page with order quantity and intended use. We respond to all wholesale inquiries within 3 business days.
I cannot find an answer to my question.
Email us through the Contact page. We typically respond within 1 business day.