Contact
We respond to most messages within 1 business day, Monday through Friday, US Central Time.
For order, return, product, and general questions:
What to include
To help us respond quickly:
- Your order number, if relevant
- The product name and color, if asking about a specific item
- A clear description of the question or issue
- Photos, if reporting damage or a defect
Wholesale and press
For wholesale inquiries, please include intended order quantity, retail or end-use environment, and your business name. We respond to wholesale inquiries within 3 business days.
For press, partnership, and editorial requests, mention Press in the subject line. We respond within 5 business days.
Mailing address
For returns and physical correspondence, request a return address by email first. We do not publish a fixed return address publicly to ensure parcels reach the correct fulfillment center.
Alpine Rivers® is operated by Belmont London Limited. Full company details in our Terms of Service.